Starting a new business is very difficult task
but if you are thinking to open an International BPO (call centre) then it’s next to impossible
because you need proper guidance to start a business and how to run it
smoothly. Today I am writing this blog so you can start your own international
inbound and outbound call centre, to start an international call centre first
you need the money and below are the other requirements for your question which
is
- You
need to register your business with Indian government, for that you need a
unique company name which will describe about your product and services.
- To
start your call centre you need help from bpo consultants.
- You
need a good SEO optimized website for your business, which attract the
customers.
- International
toll free or local number depends on location which you want to target
like USA, Canada, UK and Australia.
- Above
three requirements are easy to fulfill now the thing is how to get
clients? For that you need a PPC expert and SEO optimizer to get more
traffic for your website to generate calls. If you are looking to open an
outbound call centre then you need a good database of customers. You also
need to hire 2-3 agents to answer calls depend on your requirement.
- Once
you done with above point you need payment gateway to get payments from
abroad, if you have any international source then you need to register
your company there to get payment gateway. You don’t have any
international source then PayPal is good choice or you can go for any
other Indian payment gateway.
- In
startup you need a place to sit with 2-3 computers connected with Internet
and all the facilities which require to work.
That’s all which is require to start a
business, now let me give you some brief about above mentioned requirements
which will help you in How to start international BPO (Call Centre) or How to setup international BPO(Call centre).
- You
need to choose a product or service which you serve in international
market; if you are looking to sell products online then E-commerce is good
solution for you. In services you can go for web designing, customer
service or any other technical service. Once you choose your product then
you need a unique name for your business and register it with Indian
government for more details visit (http://mca.gov.in/)
website.
- After
choose a product or service you need to hire a professional website
designer to design a good looking website for you, while you are creating
website just remember all the landing pages are very attractive so once
the customer reach to your website they will call you. Now the question is
what is landing page? The page which describe about your product and
services while people searching on internet thru pay per click services or
organic search, let me give you example: Suppose you selling Jewellery
online while someone searches for bracelet over the internet your AD
appears and he / she clicked on that the page which is open on your
website, that is called landing page. Make sure your landing page have all
the sufficient information.
- To
buy the international toll free or local number first you need to mention
your target country like US, UK, Canada, Australia or any other country. Benefit
of getting toll free number is if someone calls you on that number they
will not charge anything for that so as per customer point of view that is
a good choice. There are lots of companies who provide VOIP solution for
toll free few names are Avoxi, Ringcentral and Vocalocity. You can also go
for local numbers customers need to pay to their carrier charges if they
call you, Skype is good choice for that.
- Once
you have complete above requirement now time to hire a PPC expert and SEO
optimizer to create campaigns for you to show your AD on search engines,
there is a difference between PPC and SEO thru PPC you need to pay per
click cost but in SEO you will get organic clicks which is free of cost
once your SEO work completed. Along with that now that the time to hire
2-3 contact associates as per your business requirement.
- Most
difficult task is to arrange a payment gateway, if you have international
sources then you need to register your company there and need to apply for
payment gateway such as Autorize.net, Stripe and Paymall, you can also go
for Paypal account to collect money from abroad before that you need to
check with Paypal support that they allow their account for your business
category or not.
- You
have almost done with everything now you need a place to sit and work with
2-3 computers working Internet connections with sufficient speed and all
other facilities like electricity, water, food, washroom ETC.
That’s fair enough to give you answer
for How to start international BPO (Call Centre) or How to setup international BPO (Call centre) now you are thinking how I would
know about all above information, the answer is I worked with International BPO for 2-3 years and before that I worked with
reputed company for 5 years as a Sr. technical support engineer, so I know
about this industry top to bottom. I think all above information is sufficient
for help you in How to start international BPO (Call Centre) or How to setup
international BPO (Call
centre) but if you still have any query or question post it here or send me
direct email on Webyogissft@gmail.comI’ll
be always available to help you. We are bpo consultants and provide services at very affordable prices, call
us and get connected with bpo cosultants
to get help.
